At [ko’lōn] (“we,” “us,” or “our”), we value clarity and discretion. This Privacy Policy explains how personal information is collected, used, and protected when you visit or make a purchase from [https://www.kolonnyc.com] (the “Site”). By accessing or using our Site, you agree to the practices described below.

Information We Collect

When you interact with our Site or place an order, we collect personal information necessary to process and fulfill your purchase. This may include your name, billing and shipping address, email address, phone number (if provided), and order details. Payment information is processed securely through third‑party payment providers; we do not store full credit card or payment account details.

We also collect limited technical information automatically when you visit the Site, such as your IP address, browser type, device information, and interaction with site pages. This information helps us understand how visitors use the Site and improve functionality and performance.

How We Use Your Information

We use personal information to fulfill orders, process payments, communicate with you regarding your purchase, provide customer support, and administer returns or exchanges in accordance with our Terms of Service and Returns & Exchanges Policy. We may also use aggregated, non‑identifiable data to improve our products, services, and website experience.

If you opt in, we may use your email address to share updates about the brand or new releases. You may unsubscribe from marketing communications at any time using the link provided in our emails.

We do not sell, rent, or trade personal information.

Payments and Third‑Party Services

Payments made through our Site are processed by secure third‑party providers, including Afterpay and other payment platforms. These providers handle your payment information according to their own privacy policies and security standards.

We also rely on third‑party services for website hosting, analytics, and email communication. These service providers are granted access only to the information necessary to perform their services and are required to protect your information.

Cookies and Site Analytics

Our Site uses cookies and similar technologies to enable core site functionality, analyze performance, and understand how visitors interact with the Site. Cookies help us improve usability and maintain a consistent browsing experience.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

Data Retention and Security

We retain personal information only for as long as necessary to fulfill orders, meet legal or accounting requirements, resolve disputes, or enforce our policies.

We take reasonable and appropriate measures to safeguard your information using industry‑standard security practices. While we strive to protect your data, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

If you are a resident of the United States, you may request access to the personal information we hold about you, request corrections, or request deletion of your information, subject to applicable legal obligations. Requests can be made by contacting us using the information provided below.

No International Customers

At this time, [ko’lōn] operates exclusively within the United States. Our Site, products, and services are intended for U.S. customers only, and we do not knowingly collect personal information from individuals outside the United States.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date. Continued use of the Site constitutes acceptance of any changes.

Contact

If you have questions about this Privacy Policy or how your information is handled, you may contact us at:

Email: inesandmatthew@gmail.com
Business: [ko’lōn] New York
Location: Williamsburg, Brooklyn ,New York