FAQs
Frequently Asked Questions
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Q: What is the lead time for a garment?
A: Once your order is placed, garment construction begins immediately. Lead times typically range from 2 to 6 weeks, depending on the complexity of the garment and current order volume.
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Q: How can I find my size?
A: To Find your best size option there is a size chart below each product. Measurements shown in this chart are taken straight from each finished garment. You can compare these measurements to a garment you own to get an accurate size. All measurements in the size chart are approximate.
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Q: Where are ko’lōn garments made?
A: All garments are designed, patterned, cut, and sewn in a small workshop in Williamsburg, Brooklyn. Each piece is constructed one at a time using vintage industrial sewing machines. -
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.
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Q: Do you accept returns or exchanges?
A: All garments are final sale. Returns are not accepted. Exchanges may be considered for sizing issues only.Q: Why are all sales final?
A: Each garment is made individually and often to order. This allows us to focus on craftsmanship and small‑batch production, but it also means we are unable to accept returns once a piece has been completed.